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Membership & Guest Services Manager

Location: The Salvation Army Kroc Center
Status: Full-Time, Non-Exempt, Various Hours

The Salvation Army has an immediate opening for full-time Membership and Guest Services Manager

The Kroc Center Membership and Guest Services Manager is responsible for creating an exceptional customer service experience, along with promoting the Kroc Center Membership and Programs to members and non-members in the community through various functions: cultivate and develop fruitful relationships with Members and Visitors, oversees all potential and current memberships, facility tours, membership orientation, over sees the Welcome Desk and Lobby, special member events and all other related duties associated with the guests.  This position also manages the Welcome Desk sales team and is responsible for driving sales and meeting sales goals each month.  Other duties for this position include, but are not limited to: oversees the POS System that will allow for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provides regular statistical reports related to the members, including recruitment/retention goals, program trends, and other reporting as needed; serves as the main contact person for all guests, members and potential members of the Kroc Center; assists in the recruitment and retention of members in the Kroc Center and by attending community events, fairs, etc.

The minimum requirements of this position include: Bachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing  or related field; And Two years Sales Management experience; Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Please Note: Applications, résumés, cover letters, and requests to be contacted will not be accepted through this site. To apply for a position, please follow the instructions below.

TO APPLY : Submit résumé and a detailed cover letter with references to Or by mail to: The Salvation Army Ray and Joan Kroc Corps Community Center 1833 Broad Street Augusta, GA 30904